This Policy explains what data PlayTV collects about you, why we need it, whom we share it with and how long we keep it. It covers both the PlayTV mobile app and the playtv.uz website.
By using the service you agree to this Policy. If you do not agree with it, please do not use the service.
1. Who processes your data
The operator is {{OPERATOR_NAME}}, taxpayer ID {{OPERATOR_TIN}}, address: {{OPERATOR_ADDRESS}} ("we"). Website: playtv.uz, email: {{SUPPORT_EMAIL}}.
We process data under the Law of the Republic of Uzbekistan "On Personal Data" (No. ZRU-547 of 2 July 2019). The grounds for processing are your consent and the performance of our contract with you, that is the Terms of Service.
2. What we collect
2.1. When you create an account. Your phone number is the only required field. We have no passwords at all: sign-in is confirmed with a one-time code sent by SMS. Optionally you add a first and last name, a profile photo, and choose an interface language.
2.2. About your device and session. At sign-in and while you use the service: device name, brand and model, device type (phone or browser), operating system name and version, app version, browser name and version, IP address, time of last activity. This is what lets you see the list of your own devices and close a session you do not recognise.
2.3. How you watch. Which titles and episodes you opened and the second you stopped at, what you added to favourites, the ratings and reviews you wrote. A review and a rating are visible to other users together with your name — that part of your profile is public.
2.4. Confirmation codes. The code we sent, its expiry and the number of entry attempts. A code lives for two minutes and is invalidated immediately after use.
2.5. What we do not collect. We do not ask for identity document details, home address or email address. We do not determine your location, do not read your contacts, files, messages or list of installed apps, do not use advertising or analytics trackers, and do not pass data to ad networks.
3. Why we need it
- phone number — signing in, recovering access, messages about the service;
- name and photo — to label your profile and your reviews;
- device data and IP address — security: showing you your sessions, letting you close one, limiting how many devices use one account at once, protecting codes from being guessed;
- watch history — resuming a title where you left off and building the "Continue watching" row;
- chosen language — showing the interface and sending SMS in a language you understand.
We do not make automated decisions that have legal consequences for you, and we do not build advertising profiles.
4. Whom we share data with
We do not sell or rent your data. We share it only with parties without whom the service cannot work, and only to the extent needed:
- the SMS gateway — your phone number and the message containing the code;
- the hosting provider — because the server and the database run on leased hardware;
- state authorities — upon a lawful and justified request.
The website loads Google Fonts, so when a page opens your IP address becomes known to Google. There are no other third-party scripts on the site.
5. Cookies on the website
The site uses a single cookie, holding your session token. It carries the httpOnly and Secure flags, meaning no script in the browser can read it and it travels only over a secure connection. There are no advertising or analytics cookies. Your browser also keeps a technical page cache so that the site opens faster; it contains no personal data.
6. How long we keep data
- account, profile, favourites and watch history — for as long as the account exists;
- sessions — until you sign out, the session is revoked, or thirty days pass;
- confirmation codes — two minutes;
- server technical logs — up to thirty days.
7. How we protect data
- there is no password in the service, so none can be stolen or guessed;
- all traffic between the app, the site and the server runs over HTTPS;
- access to video is granted by a separate short-lived token;
- the session cookie is unavailable to scripts;
- the number of code requests is limited, both per phone number and per IP address;
- only service administrators have access to the database.
No protection is absolute. Should a breach affect you, we will say so in the app and on the site.
8. Your rights
You have the right to learn what data about you we hold, to correct it, to withdraw your consent to processing, and to demand that it be blocked or deleted.
You change your name, photo and language yourself in your profile. A phone number is changed through support: it is the means of signing in and cannot be replaced without confirmation. Account deletion is described in section 9.
Send requests to {{SUPPORT_EMAIL}}; we answer within ten working days. If our answer does not satisfy you, you may apply to the authorised state body for personal data protection.
9. Deleting your account
There are two ways to delete your account:
- in the app: Profile → Delete account;
- on the website: https://playtv.uz/en/account/delete — no sign-in required, you only confirm your phone number with a code from SMS.
Deleted irreversibly: phone number, first and last name, photo, chosen language, all sessions and devices, watch history, favourites, your ratings and reviews, personal notifications.
10. Children
The service is not intended for children under fourteen. If you are between fourteen and eighteen, use the service with the consent of a parent or guardian. Titles in the catalogue carry age ratings; seeing that children observe them is a parent's responsibility. If we learn that an account was created by a child under fourteen without parental consent, we will delete it.
11. Changes to this Policy
We may change this Policy. A new version is published on this page together with the date it takes effect, and we announce material changes in the app. By continuing to use the service after a change takes effect, you accept the new version.
12. How to reach us
Email: {{SUPPORT_EMAIL}}. Telegram: {{SUPPORT_TELEGRAM}}. Phone: {{SUPPORT_PHONE}}.